EDEXCEL GCSE BUSINESS · PAPER 2
Exam Practice: Training
Training · Making human resource decisions · Lesson 3 of 4 · 12 marks · 20 minutes
Name Date
Answer all questions. Use the context of the business in the question where one is given.
Question 1 DEFINE [1 mark]
Define the term 'induction training'.
Question 2 OUTLINE [2 marks]
Outline one disadvantage of on-the-job training.
Question 3 EXPLAIN [3 marks]
Explain one benefit to a business of off-the-job training.
Question 4 ANALYSE [6 marks]
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SOURCE Swift Couriers Ltd employs 200 delivery drivers. It has high staff turnover: many new drivers leave within their first three months, and customer complaints about missed deliveries are rising. New drivers currently receive no training and start work on their first day. |
Analyse the benefits to Swift Couriers Ltd of introducing induction training for new drivers.
Answers
Check your answer only once you have written one.
Question 1 [1 mark]
Training that introduces new employees to the business, its procedures and their job when they start.
▸ Training for new staff when they join 1 mark
Question 2 [2 marks]
The trainee learns only from the colleague training them (1), so they may pick up that person's bad habits or mistakes (1).
▸ A disadvantage identified, e.g. bad habits / distracts the trainer / limited to what colleagues know 1 mark
▸ Developed 1 mark
Question 3 [3 marks]
Staff are taught by specialist trainers (1). They learn up-to-date skills and may gain recognised qualifications (1). This means they can do their jobs to a higher standard, improving productivity and the quality of the business's work (1).
▸ A benefit identified, e.g. specialist teaching / qualifications / no workplace distractions 1 mark
▸ First linked point of explanation 1 mark
▸ Second linked point of explanation 1 mark
Question 4 [6 marks]
Induction training would help new drivers understand Swift's delivery systems, routes and customer service standards before they start. They would make fewer mistakes, which should reduce missed deliveries and customer complaints, protecting Swift's reputation. Induction would also help drivers feel welcome and supported from their first day. Staff who are thrown in without support often feel stressed and leave, so better induction should reduce the number of drivers leaving in their first three months. This means Swift would spend less money recruiting replacement drivers, lowering its costs.
▸ AO2 (Application, 3 marks): uses the context - 200 drivers, leaving within three months, missed deliveries, no training Level 1-3
▸ AO3a (Analysis, 3 marks): chains of reasoning about quality of service and staff retention Level 1-3