Business · Topic 2: Building a business
Making human resource decisions
How a growing business organises its people, communicates, recruits the right staff, trains them and keeps them motivated.
Lessons
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1
Organisational structures
As a business grows it needs a structure: who is in charge of whom, and who makes decisions. Structures can be tall or flat, centralised or decentralised - and…
8 terms -
2
Recruitment
Recruitment is finding and choosing the right people. It starts with job analysis, uses a job description and person specification, and can look inside the…
8 terms -
3
Training
Training gives staff the skills to do their jobs well. It starts with induction and continues through on-the-job and off-the-job training, self-learning…
7 terms -
4
Motivation
Motivated staff work harder, stay longer and serve customers better. Businesses motivate staff with financial methods - pay, bonuses, commission, promotion…
9 terms
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- Organisational structures.pptx Built from the lesson script on 28 September 2026. View
- Organisational structures - Completed Notes.docx The full notes for the lesson, to revise from. Built from the lesson script on 28 September 2026. View
- Organisational structures - Exam Questions.docx Built from the lesson script on 28 September 2026. View
- Recruitment.pptx Built from the lesson script on 28 September 2026. View
- Recruitment - Completed Notes.docx The full notes for the lesson, to revise from. Built from the lesson script on 28 September 2026. View
- Recruitment - Exam Questions.docx Built from the lesson script on 28 September 2026. View
- Training.pptx Built from the lesson script on 28 September 2026. View
- Training - Completed Notes.docx The full notes for the lesson, to revise from. Built from the lesson script on 28 September 2026. View
- Training - Exam Questions.docx Built from the lesson script on 28 September 2026. View
- Motivation.pptx Built from the lesson script on 28 September 2026. View
- Motivation - Completed Notes.docx The full notes for the lesson, to revise from. Built from the lesson script on 28 September 2026. View
- Motivation - Exam Questions.docx Built from the lesson script on 28 September 2026. View
Key terms in this chapter
All 32, gathered from every lesson.
- Organisational structure
- How a business is organised: its roles, responsibilities and lines of authority.
- Hierarchy
- The levels of management in a business.
- Chain of command
- The line of authority from the top to the bottom of a business.
- Span of control
- The number of employees who report directly to one manager.
- Centralised
- Decisions are made by senior managers at the top.
- Decentralised
- Decision-making is passed down to managers and staff lower down.
- Freelance
- Self-employed and hired for specific jobs.
- Remote working
- Working away from the business's premises, often from home.
- Recruitment
- The process of finding and selecting new employees.
- Job analysis
- Identifying the tasks, responsibilities and skills a job needs.
- Job description
- A document describing the job's title, tasks, responsibilities and conditions.
- Person specification
- A document describing the qualifications, skills, experience and qualities of the ideal candidate.
- Application form
- A standard form candidates complete to apply for a job.
- Curriculum vitae (CV)
- A document summarising a candidate's education, skills and experience.
- Internal recruitment
- Filling a vacancy with an existing employee.
- External recruitment
- Filling a vacancy with someone from outside the business.
- Induction training
- Training that introduces new employees to the business.
- On-the-job training
- Training while doing the job at the workplace.
- Off-the-job training
- Training away from the workplace.
- Formal training
- Planned, structured training with set content.
- Informal training
- Learning skills from colleagues without a set programme.
- Self-learning
- Staff learning on their own, at their own pace.
- Performance review
- A meeting to discuss an employee's progress against their targets.
- Motivation
- The desire to work hard and do a job well.
- Remuneration
- The pay an employee receives.
- Bonus
- An extra payment for reaching a target or a good year.
- Commission
- A percentage of the value of sales paid to sales staff.
- Fringe benefits
- Rewards on top of pay, such as a company car or staff discounts.
- Profit sharing
- Staff receiving a share of the business's profit.
- Job rotation
- Moving staff between different tasks.
- Job enrichment
- Giving staff more challenging work and responsibility.
- Autonomy
- The freedom for staff to decide how to do their work.